top of page

Frequently Asked Questions

  • When will I receive my order?
    Our orders have a 5-business day processing time. During sales and promotion, there is a 10-business day processing time. Once your order is in the packaging and shipping stage you will receive an email with your tracking number for your package.
  • What do I do if my order states delivered but I haven’t received it?
    Before reaching out to us via email, please make sure you have done the following: Please refer to your tracking number. It will state whether your items were delivered to a receptionist, office, or mailbox. Also, check with neighbors to ensure it was not delivered to the wrong address. After these options please contact USPS at 1-800-ASK-USPS® (1-800-275-8777) to inquire about the delivery of your package. If you believe you have done all of the above and still can't find your package, please email us with your order details. Email: We will get back to you within 24 hours.
  • What do I do if my package is returned to BeYoutiful Essentials?
    Please email for further assistance. Please include your name, order number, and verify your address is correct.
  • I accidentally entered the wrong address at checkout and my package was returned to sender. How do I get it to be reshipped?
    The BeYoutiful Essentials is not responsible for packages sent to the wrong address. If you place an order using the wrong address and it already shipped, we cannot change it. Your order will be shipped back to us and you will be responsible for reshipping costs. Please make sure the address you use is complete and correct before placing your order.
  • Do you have a store location?
    Not at the moment. But there is a pick up option available.
  • Do I need to throw out my products after 90 days?
    Our products have a peak potency period ranging from six to twelve months. Anything longer than this time frame cannot sustain the bio-active nature of raw plant material, so we recommend use within this time period. We make our products fresh using ingredients that were just processed and ship directly to our client to ensure what you receive is exceptionally active.
  • Do you offer Refunds?
    We do not offer refunds. All sales are final. Once your order is placed there can not be any changes made. Please be sure to verify your order as well as the address before submitting.
  • Do you offer exchanges?
    We only exchange items that are damaged or defective. Please email for further assistance. Please include name, order number, item damaged/defective, and images of damages.
  • Can I place orders over the phone?
    We do not take orders over the phone. Orders can be placed through our website
  • Sale items (if applicable)
    Sale items cannot be refunded or exchanged.
  • Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Depending on where you live, the time it may take for your exchanged product to reach you may vary.
bottom of page